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Nielsen Norman Group

http://www.nngroup.com/reports/ Reports and columns on usability and human interface design by Jakob Nielsen, Don Norman, and Bruce 'Tog' Tognazzini. Nielsen Norman Group's research reports on usability and Web/intranet/application design. Based on testing 1,228 sites with 1,874 users in 12 countries.
Strategies to enhance the user experience Research testing 1,228 websites and intranets (plus 362 emails and 292 social media postings) with 1,874 users in 12 countries. : 207 design guidelines (series of 9 reports) in e-commerce: 103 design guidelines : 144 guidelines for selling to business
Web Usability Jakob Nielsen   Donald A. Norman   white papers   technical reports   Bruce Tognazzini   Tog   Don Norman   column   columns   authors   authored   author

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